Important Terms And Conditions For Urban King Services User

Dear User,

Thank you for booking a service provider through the Urban King Services platform. Please read and note these important terms and conditions for using the Urban King Services platform:

You can mostly navigate on the Application without identifying yourself or communicating your personal data.

You will be required to provide personal information:

  1. Urban King Service’s platform Is An Online Marketplace (Bazaar) That Connects Users With Cheap And Verified Independent Service Providers. Any Service You Book Through the Urban King Services platform Is Provided By Independent Service Providers, Not The Urban King Services platform Itself. Provided By
  2. When You Book Service Providers Through The Urban King Services platform, You Enter Into A Service Agreement With The Service Providers. However, Urban King Services platform Is Not A Part Of This Agreement. Important Points Of This Customer And Service Provider Agreement Are As Follows:
    • The Service Providers Agree To Provide You (The Customer) With The Required Service At The Agreed Price And With Good Quality And You (The Customer) Agree To Pay The Service Providers The Agreed Amount Before Or Upon Completion Of The Service.
    • The Service Provider Agrees To Give You A ( 15 ) Day Warranty On Its Work ( Where Applicable ).
    • If You Ask The Service Provider To Perform Additional Work That Was Not Previously Agreed Upon, You Will Pay Extra For The Additional Work.
    • If A Service Provider Cannot Provide A Price For The Work Without A Home Visit And You Agree, Please Note That If The Service Provider's Price Is Not Acceptable To You, You Will Have To Pay Cancellation Charges Of Rs.350 To The Service Provider.
    • If The Service Provider Arrives At Your Home For The Booked Service And You Refuse Or Are Unable To Take The Service, You Will Pay Rs.350 As Cancellation Charges To The Service Provider.
    • The Service Provider And The Customer Shall Treat Each Other With Dignity And Respect And Shall Not Cause Any Harm To Each Other.
    • Both You And The Service Provider Have The Right To Take Legal Action Against The Other For Breach Of This Contract.
  3. To Ensure Your Safety, We Only Match You With The Service Provider For Which We Have Completed Police, CNIC, Photo, And Mobile Number Verification. However, We Are An Online Marketplace ( Bazaar ), And Such Service Providers Are Not Our Employees. Therefore Urban King Services platform Does Not Take Any Responsibility For Any Misconduct Or Wrongdoing By Any Service Provider. Where Applicable, You Reserve Your Right To Report Their Conduct Directly To The Appropriate Authorities.
  4. If You Are Not Satisfied With The Quality Of Service Offered By The Service Provider, You Can Report The Same To Our Helpline Using One Of The Options Provided In The "Contact Us" Section Of Our Website. I Can Complain. We Will Do Our Best To Resolve The Complaint Between You And The Service Provider. However, Urban King Services platform Does Not Take Any Responsibility If You Suffer Any Financial Or Other Loss Due To The Service Booked Through Urban King Services platform.
  5. For Your Safety, You Should Check The Original CNIC (Identity Card) Of The Service Provider To Verify The Identity On Arrival. If You Are Not Satisfied With Their Identity For Any Reason, You Should Refuse The Service Provider To Enter Your Home And Immediately An Option From The "Contact Us" Page Of The Website. Should Be Reported To Our Customer Support Team. If You Think You Are In Danger, You Should Immediately Call The Local Emergency Services For Help. You Are Responsible For Ensuring Your Own Safety; The Company Does Not Take Responsibility For Customer Safety.
  6. If You Need To Cancel A Booked Service, You Must Notify Urban King Services platform Customer Service Team At Least 24 Hours Before The Agreed Service Date And Time. Otherwise, The Company Will Charge You Rs 350 As Cancellation Fee. Ghar Yellow Food Orders Cannot Be Canceled Once The Booking Has Been Confirmed And Full Advance Payment Has Been Made.
  7. Suppose The Urban King Services platform Collects Any Money From You Before Starting The Service Or After The Service Is Completed. In That Case, That Money Is Held In An Escrow Account And Paid To The Service Provider When The Service Is Completed.
  8. You Will Not Ask The Service Provider To Give You Its Direct Contact Number, And You Will Not Book Directly With That Service Provider Now Or In The Future.
    • Similarly, The Service Provider Should Not Give You Their Contact Number Or Ask You Directly To Book It. If A Service Provider Does This, You Should Immediately Report It To Our Customer Support Team Using One Of The Options Available On Our Website's "Contact Us" Page, As This Is A Matter Of Communication With Us. It Is Against The Agreement
    COVID-19 Guidance: All Necessary Measures Should Be Taken For The Health And Safety Of Both The Customer And The Service Provider, Such As Wearing A Face Mask, Frequent Use Of Hand Sanitizer, And At Least 2 Hours Away From Other People During Delivery Services. Keep Meter Distance.

After every service delivery, we talk to our service provider to get their feedback and ensure service quality.

If you fail to comply with any of the above conditions, we will disable your account and may take legal action against you if necessary.

Thank you for using the Urban King Services platform.

Terms And Conditions For Urban King Services Platform Service Provider

Dear Service Provider,

Please read it carefully and note these important terms and conditions for providing our service to users through the Urban King Services platform:

  1. When You, As A Service Provider, Provide A Service To A Customer Through The Urban King Services platform, You Enter Into A Service Contract With The Customer. However, Urban King Services (Company) Is Not A Party To This Agreement. Important Points Of This Customer And Service Provider Contract Are As Follows:
    • As A Service Provider, You Agree To Provide The Customer With The Required Service At An Agreed Price And With Good Quality.
    • Upon Satisfactory Completion Of The Service, The Customer Agrees To Pay The Service Provider The Agreed Amount Before Or Upon Completion Of The Service.
    • As A Service Provider, You Agree To Provide The Customer With A ( 15 ) Day Warranty On Your Work ( Where Applicable ).
    • If The Customer Asks You To Do Additional Work That Was Not Previously Agreed Upon, You Will Charge Extra For The Additional Work, Notify The Company Immediately And Pay A Commission On The Total Price Charged To The Customer.
    • If You Cannot Provide A Price For The Work Without A Home Visit And The Customer Agrees, Please Note That If The Price Quoted By You Is Reasonable But Not Accepted By The Customer, The Customer Will Be Required To Pay Rs.350 As Cancellation Charges ( If The Customer Does Not Take The Service ).
    • If You Arrive At The Customer's Home For The Booked Service And The Customer Refuses Or Is Unable To Take The Service, The Customer Will Pay You Rs 350 As Cancellation Charges.
    • The Service Provider And The Customer Shall Treat Each Other With Dignity And Respect And Shall Not Cause Any Harm To Each Other.
    • Both Customer And Service Provider Are Entitled To Take Legal Action Against Each Other For Breach Of This Contract.
  2. Company Reserves The Right To Cancel Your Registration Immediately If You Do Not Show Up For The Service Agreed With The Customer Without Prior Notification, And Reasonable Cause You Will Have To Pay Cancellation Charges Of Rs.1000 To The Company.
  3. You Must Carry Your Original CNIC (National ID Card) With You When You Visit The Customer For Service Delivery. We Instruct Our Customers To Check Their CNIC (Identity Card) To Verify Your Identity. They Are Instructed Not To Let You In If You Do Not Show Them Your Original CNIC (Identity Card). In This Case, Your Booking Will Be Cancelled, And We Will Transfer The Service To Another Service Provider.
  4. 4. You Will Not Give Out Your Number To The Customer, Ask The Customer To Book You Directly, Or Ask For The Customer's Contact Number. Even If The Customer Calls You Directly Or Tries To Book You Directly Now Or In The Future, You Will Decline And Immediately Notify Us On Our Helpline. This Is Strictly Against Your Agreement With Us, And We Reserve The Right To Immediately Cancel Your Registration As Well As Display You As A Prohibited Service Provider In The App, Which May Harm Anyone Using The Urban King Services platform. The Person Is Completely Visible.
  5. Once You Have Completed Your Service And Received The Payment From The Customer, You Must Immediately Inform Our Customer Support Team On Our Helpline Number.
  6. Urban King Services platform Is An Online Marketplace ( Bazaar ) That Only Facilitates The Matching Of Service Providers With Customers. Therefore Urban King Services platform Does Not Take Any Responsibility For Rude Or Inappropriate Behavior By Any Customer. We, Service Providers, Are Instructed To Ensure Their Safety Routinely And Appropriately. Where Necessary, The Service Provider Reserves The Right To Report Any Inappropriate Behavior Directly To The Relevant Authorities. You May Contact Us. Such Incidents Should Also Be Reported To The Helpline So That We Can Cancel The Customer's Registration Required And Provide Information To Law Enforcement Agencies If Required.
    • For The Safety Of Female Service Providers, They Are Strictly Instructed To Check The Original CNIC Of The Customer To Ensure Identity Verification Before Entering The Customer's Home.
  7. COVID-19 Guidelines: You Must Take All Necessary Precautions For The Health And Safety Of Yourself And Your Customers, Such As Wearing A Face Mask, Using Hand Sanitizer Frequently, And Avoiding Contact With Other People While Meeting Customers And Providing Your Services. A Distance Of At Least 2 Meters Should Be Maintained.
  8. Urban King Services platform Reserves The Right To Make Changes To The Detailed Terms And Conditions Without Any Notification To Its Users.

We talk to every customer after every service delivery to get customer feedback about you to ensure the quality of service.

If you fail to comply with any of the above conditions, we will disable your account and may take legal action against you if necessary.