Important Terms And Conditions For Urban King Services User
Welcome to Urban King Services, your trusted partner for professional cleaning in Karachi. By booking with us, you agree to the following terms and conditions. These are designed to keep everything clear, safe, and transparent so you know exactly what to expect when working with our team.
1. Who We Are
Unlike marketplaces that only connect you with freelancers, Urban King Services directly employs, trains, and supervises its cleaning staff.
- Every cleaner is part of our in-house team.
- We use company-owned equipment and high-quality products.
- Our management takes full responsibility for service quality, professionalism, and customer satisfaction.
This means when you book Urban King, you're hiring our own trusted employees, not random contractors.
2. Booking a Service
- Bookings can be made through our website, app, or helpline.
- Please provide accurate details about your cleaning needs (e.g., house size, type of service).
- If a visit is required before confirming the final price, our team will clearly explain charges before work begins.
3. Payments
- Payment can be made in cash or via approved digital methods.
- In some cases, advance booking fees may apply.
- All prices will be discussed with you upfront no hidden charges.
4. Cancellations & Rescheduling
We understand plans change. If you need to cancel:
- Cancel at least 24 hours before your appointment to avoid charges.
- If our team arrives and the service cannot be delivered due to your unavailability, a Rs.350 cancellation fee will apply to cover staff costs.
5. Our Quality Promise
- Every service comes with a 15-day workmanship guarantee (where applicable).
- If you're unhappy with any part of the cleaning, simply call our helpline and we'll make it right.
- Customer feedback is collected after every job to ensure our team maintains the highest standards.
6. Safety & Conduct
- Our employees carry verified CNIC and ID badges for your security.
- You are welcome to ask for ID before allowing staff into your home.
- Both customers and staff must treat each other with respect and dignity.
- For everyone's safety, our cleaners follow strict hygiene and COVID-19 precautions.
7. What We Don't Allow
To protect both you and our employees:
- Please do not request private bookings with staff outside the Urban King system.
- All communication, payments, and service arrangements should go through our official channels.
- This ensures accountability, insurance, and quality assurance.
8. Liability & Responsibility
- Urban King Services takes full responsibility for the conduct and performance of its employees.
- However, we are not liable for issues outside our scope of work (e.g., pre-existing damages, unsafe wiring, or unrelated property hazards).
- If any dispute arises, we will do our best to resolve it quickly and fairly.
9. Updates to Terms
From time to time, we may update these Terms & Conditions to reflect new policies or regulations. We encourage you to review this page before each booking.
Why Choose Urban King Services?
We know that letting someone into your home is a big decision. That's why we built Urban King Services differently:
- Our own staff, not freelancers
- Trained and verified employees you can trust
- High-quality cleaning equipment and eco-friendly products
- Customer-first policies designed for safety, reliability, and peace of mind
When you book Urban King Services, you're choosing a company that's accountable, professional, and dedicated to making Karachi homes and offices shine.
